1. Cancellation 21 or More Days Before the Workshop

If a participant cancels their registration 21 or more calendar days before the scheduled start date of the workshop, they will be eligible for a full refund (100%) of the amount paid.

2. Cancellation 14–20 Days Before the Workshop

If a participant cancels their registration 14 to 20 calendar days before the scheduled start date of the workshop, they will be eligible for a 50% refund of the amount paid.

The remaining 50% represents a cancellation charge associated with arrangements made for the participant's scheduled attendance.

3. Cancellation Less Than 14 Days Before the Workshop

Cancellations made less than 14 calendar days before the scheduled start date of the workshop are generally non-refundable.

Participants who cancel within this period may instead request a transfer to the next available date of the same workshop, subject to the transfer conditions set out below and availability.

4. Transfer to Another Workshop Date

Participants may request to transfer their registration to another available date of the same workshop, subject to availability.

Transfers are permitted only where the workshop, location, and applicable registration fee remain the same.

A transfer request may be made at any time before the scheduled workshop date, subject to availability.

5. Participant Replacement

A registered participant may nominate another person to attend in their place, provided that:

• The substitute attendee attends the same workshop;
• Cyrusgrace Consultancy is notified of the replacement before the workshop; and
• The substitute attendee provides any information reasonably required for registration and attendance.

Participant replacement does not constitute a transfer to a different workshop, location, or program.

6. Cancellation or Rescheduling by Cyrusgrace Consultancy

If Cyrusgrace Consultancy cancels or reschedules a workshop, registered participants will be offered the choice of:

• transferring their registration to another available date of the same workshop; or
• receiving a full refund of the amount paid.

Any transfer provided as a result of a cancellation or rescheduling by Cyrusgrace Consultancy will not count towards the participant's one participant-initiated transfer.

7. Refund Processing

Approved refunds will be processed using the original payment method where reasonably possible.

The time required for a refund to reflect in a participant's account may vary depending on the relevant bank, card issuer, or payment service provider.

Cyrusgrace Consultancy is not responsible for delays caused by a participant's bank, card issuer or payment provider.

8. How to Request a Cancellation, Refund, or Transfer

Cancellation, refund, and transfer requests must be submitted in writing to:

info@cyrusgraceconsultancy.co.za

Requests should include:

• Participant's full name
• Organisation name, where applicable
• Workshop name
• Scheduled workshop date
• Registration or payment reference, where available
• The nature of the request

The date on which Cyrusgrace Consultancy receives the written request will be used to determine the applicable cancellation period.

9. Non-Attendance

Failure to attend a scheduled workshop without prior notice will be treated as a cancellation made less than 14 days before the workshop.

Accordingly, the registration will generally be non-refundable. The participant may, however, request a transfer to the next available date of the same workshop, subject to the transfer conditions and availability.

10. Consumer Rights

This policy is intended to provide clear and transparent cancellation, refund, and transfer terms for Cyrusgrace Consultancy's workshops.

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that a consumer may have under applicable South African consumer protection legislation.

Where applicable law provides a consumer with rights that differ from the terms of this policy, those statutory rights will apply.